Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system — Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. The Black Box will also be back in the porch for those that do not have access to the app.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
Please allow three full working days (72 hours) for prescriptions to be processed and remember to take weekends and bank holidays into account, and extra time for your Pharmacy to process your prescription.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions.
Non-urgent advice: Why can’t I get a prescription for an over-the-counter medicine?
Please don’t ask your GP for medicines which can be bought at the pharmacy. A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation. You can discuss issues with pharmacy staff without being overheard.